Regular visitors will notice that we've made some changes in the way you hire your gear from us. IF YOU OR YOUR FAMILY HAVE COLD OR FLU LIKE SYMPTOMS, PLEASE DO NOT COME. There will be one entry door into the shop and a different exit door. A maximum of 4 groups/families will be allowed in the shop at one time. Everyone else must queue outside. Upon entering the shop, all members of your group must sanitise their hands.
There will be no gloves for hire this year. If you don't have gloves, you may buy them from us but you will need to sanitise your hands again before and after trying them on.
Please let us know before we select any jackets or children's suits whether you have a colour preference. We will discourage changing colours to suit personal taste. The reason for this is that every item that is tried on and not taken will need to be disinfected before it can be hired to another person. The same applies to boots.
The return process will differ too. Weather permitting, returns will take place outside the entrance to the shop to avoid congestion, and for the safety of staff. Again, all items will be disinfected before and after laundering.
Each night, the entire shop will be disinfected. During the day, surfaces, seating, counters and door handles will be disinfected regularly. To aid us in this, please keep your children close to you to ensure that they are not touching things unnecessarily.
We ask for your understanding. These measures are designed for your safety and for the safety of staff.
To make the hire out process faster and safer for all, we strongly urge you to book your gear online before 4pm the day prior.
And don't forget to book your car onto the mountain at least the day prior.